This page will have updated information regarding shipping information this holiday season:
- Orders are taking 3-5 business days on average to process and dispatch
- All orders are shipped first class but there could be delays as there is higher processing times as ongoing Covid restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting transportation and local delivery across the globe. We cannot absolutely guarantee delivery times for Christmas as the postal service may not deliver your order in time, when we ship your order it is out of our hands.
- Please contact us if you need your order before a specific deadline and we can try and accommodate you
- If your order hasn't arrived in 8-10 days after ordering please get in touch as your order may have gotten lost in the post and we will need to quickly remake your order
- We will try and communicate with you throughout any issues but please be mindful of the time of the year, if there is any problems with your order we will get in touch before dispatching it
Our cut-off dates for guaranteed Christmas deliveries:
UK- 16th of December (10th for Bespoke Face Characters)
International- 1st of December
You can order after this date of course but it may not be to arrive for Christmas. 1st Class postage can be sent all the way up to the 22nd of December to arrive for Christmas but we would really appreciate it if you can order as soon as possible if you're thinking of getting any characters for Christmas. If you order before the 16th we will guarantee to ship your order before the recommended deadline date and we will have proof of postage in the case of the order not arriving on time. If you order on the 16th and after we will try to post your order the week of Christmas and there is a chance it will arrive for the 25th.
Thank you so much for making this the most successful Christmas we've ever had! We apologise in advance for any order delays which may occur and we will try our hardest to meet the above deadlines.