FAQ

Here you will find answers to some of the most asked questions on our store ranging from care, shipping information and more. Please check this section out if you have any questions before getting in touch to save time but if your question is not answered from the options on this page please contact us on our contact form on the site.

Shipping

All orders take 1-3 business days to process as figures are made to order.

-UK orders are sent with 24/48 hour post so it should take between one to three days to arrive depending on the shipping selected.

USA/Canada orders take 2-8 business days to arrive after it's been dispatched.

-Orders going to Europe will usually take 5-7 days working days for tracked orders and around 10 working days for countries outside the EU which are tracked. Non tracked orders inside the EU usually take 10-28 working days while outside the EU takes about 14-28 working days but could be held longer due to customs.

If you order from the US and receive a tracking email it will initially say 'label created' but rest assured your order has actually been packed and dispatched with DHL to our shipping partner which should arrive in 1-2 days from the UK.

After a couple of days your order should update and show some signs of life in a USPS facility on it's way to your destination.

- Shipping inside the UK: FREE SHIPPING with Royal Mail 48 on all orders (2-3 Business Days) shipping with Royal Mail 24 (1 Business day) is £1 more but free if your order is over £50

- Shipping to the USA: There is FREE SHIPPING on orders over $33

Shipping costs $3 for orders under $33

- Shipping to Europe costs: £3.35

- Shipping to the rest of the world costs: £4.00

We ship from the UK primarily but we also have started shipping out of Canada to improve shipping times in North America. We can ship to most countries worldwide as well.

Please get in touch via our contact form or at sales@byronbricks.com if your order hasn't arrived:

-After a week if you've ordered in the UK

-After 14 days if you've ordered in the USA/Canada

- After 21 days for all other international countries

The varrying times above are becuase of the different dispatch speeds in those countries, anything prior to that time your order may still be in transit.

Other Questions

Yes! All our figures are made out of official LEGO parts so they are made from LEGO's high quality plastic.

Our figures are very durable so they will survive through light play wear and they are even waterproof.

If you want to keep your figure in the best condition we recommend that you keep them away from direct sunlight though, so they don't fade over time (as all LEGO figures do).

If you'd like to add something to a character you missed out initially or you'd like to cancel an order, please get in touch at sales@byronbricks.com

When your order is dispatched, though all sales are final and we can't make any amendments to your order so please get in touch before you receive your shipping confirmation.

Figures are assembled by hand and printed with one of the best laser printers on the market!

Still need help?

If you need to get in touch regarding a problem with your order or if there isn't an option with your question above please fill out this form and we will gladly help you with any problems/questions you may have!

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