Policy

 

TERMS AND CONDITIONS:

By Agreeing to our terms and conditions you agree that:

  • All custom made products purchased are not returnable unless damaged in transit (Please continue reading in returns section for more details). If damaged in transit please contact us. Item must be returned with all items purchased and original packaging.
  • We are not responsible for errors on your part.
  • We are not held responsible for lost shipments. If an item is lost in transit, please contact your local post office. Please contact us within 90 days if you haven't received your item so we can file a lost shipping claim, this way we can refund you. 
  • We are not responsible for custom fees & duties and/or the customers inability to pay these to their respective country including if it ends with the seizing of their parcel before delivery.
  • An attempt to 'chargeback' via your bank a purchase made willingly to Byronbricks is considered a violation of our terms and service and will result in a ban from ordering via our store.

Shipping Policy:

Figures will take up to 3 business days after purchase to ship as they have to be made to order. We will contact you if there are going to be any additional delays beyond a day or two if parts are unavailable or there are potential shipping delays. 

We fully guarantee the figures are made as close to the picture provided as possible and we will not send faulty/damaged pieces. If a piece is faulty we will try and fix it and resolve the problem within a week of receiving the order.

Shipping prices start as follows and are calculated on checkout for larger orders:

UK: £1.50
Europe: £3
Rest of the world: £4

UK delivery are sent with 24 hour post so they should arrive one day after being shipped while orders going to Europe will take 5-14 days and around 10-14 days for countries outside the EU. Orders outside of the UK may take longer if there are hold ups in customs and in the rare occasion this happens orders make take 14-35 days to arrive.

All orders above £30 are tracked inside the UK so you can track your order and make sure it arrives safely. 


Figure Care:

When you get your figure please don’t have the sudden urge to see how durable the figure is by getting a razor and start scrapping the figure. If you scrape the figure with sharp objects it will get damaged and the design could wear away, but if you are not that spontaneous you would like to know you can hold and touch this figure without it suddenly falling apart. We recommend you don’t put this figure in direct light as it will fade the colours and we also advise you don’t put it in water as it will lose the design. Our best advice is to play with this figure lightly or have it on display and doing so will mean it will last a very long time.

Returns

We do not accept returns on custom created characters as we have specially designed the characters for you but we will try and resolve issues and designs flaws if there are any. If you have a dispute we will try and resolve the issue with sending replacement parts but if you simply don't want the characters all of a sudden we will not be offering refunds as our default position as it's a custom made item. Items which are pre-made on the other hand can be returned as this is your right to do so, but the buyer has to send the item back on their behalf. Shipping costs will also not be refunded. 

 

Other Disclaimers In Regards To The Design

Byron Bricks offers you official Lego TM Bricks in specially selected combinations reminiscent of popular fictional and non-fictional characters. The similarity is incidental and we in no way warrant that the likeness is accurate or representative but typical of the genre. When purchasing you are agreeing to the purchase of these specially selected brick combinations in addition to entering into an individual commission of a printing option of your choice where applicable. BB will apply the design option selected by you in each instance to create a truly customised, in some cases bespoke, product for each customer if that is the option that is selected. We print only to order so please allow extra time for order processing and delivery in accordance with this.   

In addition, as stated elsewhere BB  respects all third party trademarks, customers should also be aware of some fairly unusual terms regarding the Lego tn Minifigure conditions. This means that should you choose to have any item printed with any trademark (even your own or one you are specifically licensed to use it) or should only ever use any such printed custom products for non-commercial purposes, imply no approval of any sort from Lego or any third party and use them only for your own personal enjoyment and in that capacity alone. You should consider the Minifigure format as a sales channel controlled by Lego and therefore not use it without specific approval by them. We only supply your customised order on the basis that you understand this aspect if it is relevant to you. If this might affect your desire to order please contact us to seek prior clarification or do not place your order. 

Any copyrights remain the rights of their respective owners. All designs are parodies in the style of the genre. If any third party objects to their parody they are welcome to contact us and we will be happy to remove the design in question. All items are individually made and intended for personal enjoyment exclusively - as a respectful parody of the subject. All designs copyright Byron Bricks. Our designs are in no way approved or associated with Lego. Copyright extends to the design, look and feel of Byronbricks, all photographs on it and its marketing materials.You may use Byronbricks for private and personal non-commercial use only - i.e. to view, copy and print portions of Byronbricks for the sole purpose of placing Orders. However, Byronbricks does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on www.byronbricks.com belong to their respective owners.

("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is BYRONBRICKS.  This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.byronbricks.com. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way. We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at sales@byronbricks.com. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00GBP to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.

FINANCIAL PRIVACY 

We do not store credit card details nor do we share customer financial details with any 3rd parties.